FAQ

Why buy refubished?

There are many advantages to buying refurbished electronics from SonicDirect.ca. So many, in fact, that we dedicated a whole page to the topic which you can find by clicking here.

How can your prices be so low?

J. Sonic owns and operates it's own fully vertically integrated refurbishing facility. We source the best products, we refurbish them ourselves and we sell direct. Without middlemen, we're able to pass all the savings on to our customers.
 

Do you ship to locations outside the province of Quebec?

No. Unfortunately, we only ship within Quebec to insure that our prices and the quality of our service both remain the best in the industry.

What does "Processing" mean?

Processing means your order will be ready 24-48 Hours after purchase. Typically your order will be ready the next business day for pick up.  You can always call to confirm your order by calling 514-341-5789 and ask for Richard. 95% of the time it is next business day, unless indicated with an email sent to your email adress to the left in the sign up section.

What does "Ready" mean?

It means your order is ready for pick up at the warehouse Monday - Thursday  8:30am - 4:30pm,  Friday 8:30 - 2:15* (Please see Summer Hours) or if you choose "Shipping" , then your item is ready to be shipped. Shipping usually is 5-7 days , but if everything checks out ok (Shipping/Billing Address, Stripe) then shipping will be shorter 2-3 days.

*Summer hours: Monday to Thursday 8:00am - 4:30pm, Friday 8:00am - 12:45pm*

Why was my order cancelled?

J Sonic reserves the right to cancel any orders if considered fraudulent or too expensive to ship within Quebec. In the past when multiple items are purchased on the same invoice, a base price is generated within the ecommerce platform as single items. It does not take into account the added dimensions and weight of the multiple purchased items. When this occurs, orders sometimes get cancelled and the client always notified. We try to do our best to obtain a new freight rate for the purchases. We will contact you and explain the added costs; if you accept to proceed, we will create a new bill with the modified freight rate to the new invoice.

I chose the "Pick-up" option on my latest purchase, where are you located and how do I get there?

Purchases made on SonicDirect.ca can be picked up from J.Sonic Services Inc. at the following address: 6869 Henri-Bourassa west, St-Laurent QC, H4R 1E1 Canada.
Business hours: Monday to Thursday 8:30am - 4:30pm* Friday 8:30am - 2:15pm* 
Summer hours: Monday to Thursday 8:00am - 4:30pm, Friday 8:00am - 12:45pm*

*Unless specified on Homepage
Click here to view a map and get customized directions.